FAQ
1. What is Time Glass?
Answer: Time Glass is a Swedish lifestyle brand. We don't see ourselves as a clothing brand but rather a brand trying to make beautifully designed products with high quality in different categories. We also hope to inspire people to dare to do what they really want in life.
2. What products do you sell?
Answer: We currently offer premium, minimalist caps made of 100% cotton, available in five colors: silver, dark grey, gold, pink, and blue. Each is one-size-fits-all with an adjustable metal buckle strap .
3. What size are the caps?
Answer: Sizes adjust between approximately 50 cm–64 cm (20–25 inches) using the rear strap buckle, making them comfortable for most head sizes .
4. How much do the caps cost?
Answer: You can see prices in your local currency when looking at products in our store. Shipping costs will be added in the check out process.
5. How do I place an order?
Answer: Select your desired cap and color, click “Add to cart,” and follow the checkout steps. Shipping costs are calculated at checkout.
6. What is the shipping policy?
Answer: Currently we only ship within the EU. We hope to open up to even more markets in the future. More details about our shipping policy can be read here: [Shipping Policy]
7. What is your return/exchange policy?
Answer: Please see our [Refund Policy] for details on returns, exchanges, and eligibility criteria.
8. When did Time Glass launch?
Answer: We launched on February 7, 2025, following some delays. Our initial focus is on high-quality caps—but there are more products in the works!
9. How can I give feedback or get in touch?
Answer: We welcome all feedback—good or bad! Click on Contact at the top of our website or email us at info@timeglass.com. We’re committed to improving and growing with your input .
10. Why the name Time Glass?
Answer: It's a wordplay combining timglas (Swedish) and hourglass (English), reminding us that our time is finite—so don’t wait. Use every moment toward your dreams.
11. Will you release new products?
Answer: Definitely! Caps were our first launch, but we’re working on beautiful, purposeful designs inspired by the simplicity that Scandinavian design often has for future collections. Stay tuned via our “News” page or newsletter.
12. Where can I follow Time Glass?
Answer: Find us on Instagram, Facebook, Pinterest, YouTube and LinkedIn — icons are available in our site footer. We regularly post inspiration, product updates, and behind-the-scenes content.
13. What payment methods do you accept?
Answer: We accept a wide range of secure and convenient payment methods to make your shopping experience as smooth as possible. You can pay using major credit and debit cards such as Visa, Mastercard, Maestro and American Express.
We also offer checkout options like Swish, Apple Pay, Google Pay, Klarna and PayPal for faster and easier payments.
Some options are only available in certain countries. You will see which options are available for you in the check out process.
All payments are processed securely using advanced encryption and fraud protection. Your information is always safe with us.